AODA Statement of Commitment to Accessibility
Kraus Flooring is committed to providing a barrier-free environment for our clients/customers, employees, job applicants, suppliers, visitors, and any other individual who enters our premises or accesses our information. As an organization, we respect
and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment and Transportation,
and eventually, for the Built Environment.
Kraus Flooring has made a commitment to accessibility for everyone who uses our services and accepts the responsibility for ensuring a safe, dignified, and welcoming environment for everyone.
Kraus Flooring is committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures, equipment requirements, training for employees, and best practices. Our commitment to making our organization
accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs, training and the review of our policies and practices on a regular basis.
Members of the public who wish to provide feedback on the way Kraus provides goods and services to people with disabilities can contact our consumer service department in any of the following ways:
- By phone, at 1-519-884-2310 (Monday – Friday, from 8:30am to 5:00pm Eastern Time)
- By mail, at Kraus Group of Companies, Attn: Accessibility Committee, 65 Northfield Drive West, Waterloo, ON N2L 0A8
- By email, at firstname.lastname@example.org